Training

Training & Learning

• Information Technology
• Customer Service

Implementation of Standards across border for performance Monitoring, Evaluation, and Training.

CSM tools and implementation (depending on Existing or completely New application to be deployed), Robust Database, Personnel selection (round pegs in round holes), Onboarding and offboarding process, Orientation and Extensive Training

PABX platform inclusive of Call order process, Tracking and call returns, Monthly / Weekly / Daily Targets, No. of calls / day, No. of converted calls / day, Time lot on each call (both out calls and in calls), Robust & Vibrant Call Centre (clearly defined call center, Metrics to use / measure, Budget, and Platform to use- Cloud call center, Interactive Voice Response (IVR), adequate Channels, parallel calls needed, Call routing, Time dependent & monitoring, Routing & Message functionalities, Helpdesk software inclusive of Email & Live chat support